Kevin Courtney
(612) 986 - 5268
March 1991 to Present
Fair Isaac, Inc. St. Paul, MN
Team
Manager - Insurance
Client Prospect Team Manager - Prospect Database
Technical Consultant - Financial Market Services
Leading development,
production, and customer service for direct marketing projects. Responsible for
division planning, new product development, new customer acquisition, technical
team management, and product/service presentations.
·
Implementation
of customer and acquisition databases for several large Insurance companies.
·
Design,
development, and implementation of nation-wide acquisitions database for Chase
Manhattan Bank. Support all aspects of marketing, risk, policy and customer
service for the $25MM project. Database supports analysis, modeling, and
customer service needs while increasing database usage across all areas of the
bank.
·
Design,
development, and implementation of campaign execution database for Citibank.
Database supports mailings at half the cost of previous processes, while
tripling usage and changing frequency from quarterly to monthly.
·
Responsible
for leading 400% revenue growth for Mid-Atlantic Financial Market in 1994,
including tripling our customer base. Expenses were held constant over the same
period.
·
Responsible
for design and implementation of the first seven modeling projects at DynaMark,
resulting in over $1.1MM in new revenue.
·
Designed
and implemented a mailing and marketing database for Chase Manhattan Bank -
Student Portfolio. Database design was manipulated to serve eight other major
clients in banking and mailing industries.
·
Constructed
user-interface software to assist client in optimizing mail response rates.
Developed a model to predict and minimize returned mail for financial clients.
·
Work
with financial credit institutions to streamline processing, integrate modeling,
and increase deliverability while maintaining portfolio integrity.
·
Work
with credit reporting agencies to analyze, audit, and acquire data in
conjunction with client’s desired mailing strategies.
January 1985 to March 1991
Self-Employed Contractor,
principally to AT&T, New Jersey
Work included analysis,
development, programming, documentation, design, implementation, training, and
testing.
·
Created
user-friendly interface to allow simultaneous access to multiple client
databases.
·
Systemic
modeling of financial and telecommunication institutions to help analyze
portfolios and competitive strategies.
·
Designed
and implemented optimization tools to analyze and predict response clusters.
System was used by marketing to increase response by 174% while decreasing
mailing costs by 17%.
August 1981 to January 1985
Control Data Business Advisors St. Paul, MN
Programmer
Responsibilities
included programming, installation, and documentation/training.
·
Documented
Control Data’s SASYS sales tracking system.
·
Documentation
and testing of the DO-ware software package.
·
Installation
of PC hardware and software.
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Presentation: Database Marketing, Fair Isaac Conference ‘94.
Lecture: Marketing
Database Technologies, Sloan Graduate School, 1992
Education:
Bowdoin College Brunswick, Maine
St. Thomas College St. Paul, MN (Continuing
Education courses toward Qualitative Methods/Computer Science degree – GPA 3.95)
References:
Available upon request.